Jennifer
18 giugno 2024
The weekend crew was way better at service. During the week we requested turn down service and extra towels and it required several texts and phone calls and we did not always get the service. The weekend crew was better. The resort is beautiful and the rooms are clean and comfortable. I wish our neighbor didn't bring his ukulele and sing terribly on his balcony every night, but that's not the hotel's fault. Charging a $13 delivery fee for room service, plus expecting a tip, was a bit extravagant when the restaurant was right below us. The Osthoff Hotel app never worked right and wouldn't let us order room service or virtually check out. On Monday morning when we were trying to sleep in, the fire alarm went off for 10 minutes at 7:30 am due to some maintenance the hotel was doing. I've had much better stays at this hotel the last 5 years and I'm sad this experience was not one of the best.
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